French Cabriolet Carriage Design Wall Art Print

Shipping & Delivery

At Westloft, every art print is made to order, with care taken over the printing, finishing and packaging of your artwork. Whether you choose an unframed print or a fully framed piece, our aim is to ensure it arrives beautifully presented and ready to enjoy.

Where We Deliver

We currently offer art print delivery to the United Kingdom, United States, Australia and selected European countries, including Austria, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain and Sweden.

Available destinations and services can vary depending on the product. Select your country using the country and currency selector in our website menu or on an art print product page. The available delivery options and final shipping charge will be confirmed at checkout.

Shipping Charges

Shipping is calculated according to your delivery destination and the combined shipping weight of the items in your order.

Our rates reflect the different requirements of unframed prints, larger framed artwork and orders containing multiple pieces. All delivery charges are displayed in your checkout currency before payment.

• United Kingdom: Standard delivery is free on eligible art print orders of £120 or more. For orders below this threshold, shipping is calculated at checkout.
• United States: Destination-specific, weight-based standard delivery rates apply.
• Selected European countries: Standard shipping is calculated using the applicable country group and combined order weight.
• Australia: Standard art print shipping starts from £7.99 for the lightest weight band. Larger artwork, framed pieces and multi-item orders are charged according to the applicable weight band.

The free UK delivery threshold does not apply to international orders. Other product categories, specialist courier deliveries and separately fulfilled items may incur additional charges.

Production Times

Our artwork is produced on demand rather than held as finished stock. Please allow time for production and preparation before dispatch.

These are provisional production estimates and may vary depending on the artwork, framing specification, production partner and seasonal demand.

Estimated Delivery Times

Once your artwork has been produced, please allow approximately:

• United Kingdom: 2–3 working days for standard delivery after production.
• United States, Australia and selected European destinations: Approximately 5–10 working days for standard delivery after production.

During November and December, additional working days may be allowed for production and delivery because of increased seasonal demand.

Where available, our product pages display an estimated delivery window based on the selected country and print finish. These dates are estimates only and are not guaranteed arrival dates. Public holidays, customs processing, carrier disruptions and other circumstances beyond our control may affect delivery.

If you require artwork by a specific date, please contact info@westloft.co.uk before placing your order.

Printing & Fulfilment

Westloft works with specialist printing and framing production partners. Depending on the destination, size and finish of your order, artwork may be produced and dispatched from different facilities.

Where suitable production arrangements are available, we aim to fulfil orders efficiently and minimise unnecessary transportation. Local production is not guaranteed for every product or destination.

If your order contains multiple pieces or products fulfilled by different facilities, these may arrive in separate parcels and on different dates.

Packaging & Protection

Unframed art prints are carefully protected in packaging appropriate to their format and size. Framed artwork is securely packaged to help prevent damage during transit.

Packaging may vary according to the product and production facility.

Dispatch & Tracking

Once your artwork has been dispatched, we will send a confirmation email. Tracking details will be provided where available from the delivery service.

Tracking information can occasionally take a little time to become active after dispatch.

International Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes or handling charges depending on the destination and fulfilment arrangements.

Any charges collected by Westloft will be shown at checkout. Charges not collected at checkout may be payable separately to the delivery carrier or relevant customs authority.

Customs clearance can occasionally extend delivery times.

Delivery Address Changes

Please check your delivery address carefully before completing your purchase.

If you notice an error, contact info@westloft.co.uk as soon as possible, quoting your order number and the correct address.

We will do our best to accommodate changes, although amendments may not be possible once production or dispatch has begun.

Damaged, Missing or Delayed Parcels

If your order arrives damaged, please retain the original packaging and contact us with your order number, a description of the issue and clear photographs of the artwork and packaging.

If your parcel appears lost or is significantly delayed, please contact us so we can investigate with the delivery provider and arrange an appropriate resolution.

Your statutory consumer rights are unaffected.

Returns & Refunds

For information about returns, cancellations, damaged items and refunds, please see our Returns & Refunds Policy.

Contact Us

If you have any questions about delivery, international shipping or a current order, please contact our customer care team at info@westloft.co.uk.

At Westloft, all of our prints and frames are made to order. Due to the custom nature of our products, we no longer offer refunds for change of mind or incorrect purchases. Please read our updated policy below for details on returns and exchanges:

Returns & Exchanges Policy

We will only accept returns or exchanges for items that arrive damaged or defective. If your item arrives in such a condition, please follow the steps below.

How to Request a Return or Exchange:

1. Contact Us: Email our customer care team at info@westloft.co.uk within 7 days of receiving your order.

2. Include in Your Email:
   • Photos of the damaged or defective product(s)
   • A brief description of the issue
   • Your order number and contact information

Returns & Exchanges T&Cs:

• Made-to-Order Items: As all prints and frames are made to order, we do not offer refunds or exchanges for any other reasons aside from damage or defects.

• Non-Refundable Items: Personalised/custom orders are non-refundable and non-returnable, except in cases of damage or defect.

• Damaged/Defective Items: Once we receive your email with the necessary details, we will process your return or exchange if applicable. You may be required to send the item back to us, and we will cover the return shipping cost.

• Inspection & Refunds: After receiving and inspecting the returned item, we will notify you of the status of your return. If your return is approved, your refund will be processed back to your original payment method within 5-7 working days.

Contact Us

If you have any questions about our returns or refunds policy, please contact our customer care team at info@westloft.co.uk